Privacy Policy
Redbox Photo & Frame respects your privacy and is committed to handling personal information in accordance with the Privacy Act 2020 and other applicable New Zealand law.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, and the choices available to you.
1. Information We Collect
We may collect personal information when you:
Place an order, create or submit a custom framing request, upload an image for printing or framing, contact us by email, phone, website form or social media, subscribe to communications, visit or use our website, collect an order from our studio, work with us as a trade, commercial or professional customer.
This information may include your:
name, email address, phone number, billing and delivery address, order details, payment-related information, uploaded images or artwork files, correspondence with us, business or organisation details, website usage and device information
2. How We Use Your Information
We may use personal information to:
process and fulfil orders, manufacture custom frames and prints, arrange shipping or collection, communicate with you about your order, provide quotes and customer support, resolve problems, returns or damaged-order claims, maintain business and accounting records, improve our website, products and services, prevent fraud or misuse, comply with legal and regulatory obligations
We will only use personal information for purposes connected with the reason it was collected, or where otherwise permitted by law.
3. Uploaded Images and Artwork
Images and artwork supplied or uploaded by customers may be stored and processed as necessary to complete an order.
We may use those files for activities directly related to producing your order, including printing, cropping, resizing, colour or tonal adjustments, quality assessment and production preparation.
We do not obtain ownership of your uploaded images or artwork.
We will not use customer-supplied images for advertising, promotional material, portfolio use or other unrelated purposes without appropriate permission.
4. Payments
Payments made through our website may be processed by Shopify and third-party payment providers.
Redbox Photo & Frame does not necessarily receive or store your complete payment-card details.
Payment providers may collect and process information according to their own privacy policies and security requirements.
5. Shopify and Service Providers
Our online store is operated using Shopify.
We may use third-party providers to help operate our business, including services for:, website hosting and ecommerce, payment processing, image uploading and online framing tools, courier and freight services, email and communications, accounting, website analytics, security and fraud prevention
These providers may receive personal information where reasonably necessary to provide their services.
Some providers may store or process information outside New Zealand. Where applicable, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable privacy requirements.
6. Website Analytics and Cookies
Our website may use cookies and similar technologies to help the website function, remember preferences, understand website usage and improve the customer experience.
We may also use analytics services that collect information such as browser type, device information, pages visited and general interaction with the website.
You may be able to control cookies through your browser settings, although disabling some cookies may affect website functionality.
7. Marketing Communications
Where you have chosen to receive marketing or promotional communications, we may contact you about Redbox Photo & Frame products, services or news.
You may unsubscribe from marketing emails at any time using the unsubscribe option provided or by contacting us.
Transactional communications relating to an existing order are not considered marketing and may still be sent where necessary to complete the order.
8. Sharing Your Information
We do not sell customer personal information.
We may share information with service providers where reasonably necessary to operate our business or fulfil an order, including payment processors, delivery companies and technology providers.
We may also disclose information where required or authorised by law.
9. Storage and Security
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain business records, or to meet legal, tax and accounting requirements.
10. Accessing and Correcting Your Information
Under the Privacy Act 2020, you may have the right to request access to personal information we hold about you and to ask us to correct information that is inaccurate.
If you would like to request access or correction, please contact us using the details below.
We may need to verify your identity before providing personal information.
11. Privacy Breaches
If a privacy breach occurs that is likely to cause serious harm, we will take appropriate action in accordance with the Privacy Act 2020, including notifying affected individuals and the Office of the Privacy Commissioner where required.
12. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of websites or services operated by other organisations. You should review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.
The current version will be published on our website.
14. Contact
If you have questions about this Privacy Policy or how Redbox Photo & Frame handles personal information, please contact us using the contact details provided on our website.